Simplehuman
Reviews and Complaints

Simple human products are great

Pricey !!

Ive purchased two rechargeable soap dispensers and theyve been great until one of them has stopped working abruptly. As expensive as they are, I am hoping to receive a free replacement but am unable to speak to someone on line.

The number associated with customer service redirects to website or text message No live person to speak with. Very disappointing

No help at all. They wouldnt even talk to me without paying them first on a product that is theirs I tried calling and sending emails and texts but with no help

I made an order of three items: 1-60 Liter semi-round step on trash can;

120 Code P custom fit liners; and 8 Odorsorb Pod Refills. Order receipt only reflect the trash can and not the two other items,

Customer cannot reach a human to dispute an order that was placed, and the prompts keep giving you an error message.

The mirror will not stay in an upright position. It just keeps sliding down. I bought it for my wife at Costco.

They didnt finish answering my questions. They told me they couldnt help me.

The part was not available and cut me off. I still had questions.!I wanted to know where the serial number is supposed to be located and they never replied .thus making it impossible to get a replacement .normally companies that such a large profit margin are a little more willing to work with people stand behind their product and keep a customer.

I have had no interaction with Customer Service. I am sending photos and a copy of the receipt as proof of the discoloring and flaking Step Can that is under a 10 year warranty.

Thank you,

Patricia King

(843) 338-****

The finish is coming off on my trash can. Serial#A9061****.The only thing I ever cleaned it with is vinegar and water. 1 part vinegar to 3 parts water.

My magnetic mirror shattered i was chatti g with someone and they told me to answer fully refundable but immediately i was transferred to paypal cant seem to just get some resolution been dealing with this or trying to for over a half hour really frustrating please helph

I made several attempts via messages sent to the company to no avail. I paid for a kitchen rack and I haven"t receive my order. Customer service is horrible!!

Beyond frustrating i have a simple question and can't get past the first step been doing this for over a half hour and still nowhere

I need someone to help me.my garbage can is supposed to open by command and it does not work. Its an expensive product and shouldnt break down so easy. Been trying to reach your customer service but it seems impossible.

First of all cant get anyone to talk to & im not paying to chat with someone on line!!this has to be the craziest customer service I have ever had to deal with

Two boxes from your company were delivered to my address but with the name Cynthia Lolik. I did not order any products from Simple Human.

Please advise so Ms.

Lolik can get her purchase

Thank you. Jan.

I've been trying to get in touch with Simplehuman for 3 days, without success. My trio mirror hasn't worked properly for the last several months and now it doesn't charge.

It's still fully under warranty so I'm beyond frustrated.

Their customer service number is merely a recording advising customers to email, text, or chat yet no one responds if you email or text and if you chat, you get a bot. So disappointing!

No one will call you they will not let you return anything unless you return it in a box I had to make a video to show them that the mirror was broken. Are you kidding me who does that it was broken they need to send a new one never ever buy from this