Suzanne B Uhp

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Verified Reviewer
| map-marker Atlanta, Georgia

Mirror quit working.

Just wont turn on or charge it was working fine the day before. I tried the power button, charging it but nothing.

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Resolved
Jaedan K

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Verified Buyer
|

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Verified Reviewer
| map-marker Vacaville, California

Resolved: My soap dispenser doesn't work!!

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Simplehuman - My soap dispenser doesn't work!!
Simplehuman - My soap dispenser doesn't work!! - Image 2
Updated by user May 11, 2024

Company fixed the issue and I have been provided with apology.

Original review May 04, 2024

I left a message on the customer service for two weeks and wrote in the chat window, but no one gave me a cool answer and only had a conversation with the robot that a return email would come. Why is customer service so messed up while selling such a good product?

Whats going on in your company? I bought three. Two work well, but one sensor pump only makes sound and doesn't work.

It's really stressful. The company here has a big problem.

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Loss:
$100
Cons:
  • Terrible customer service
  • No customer service available

Preferred solution: Deliver product or service ordered

User's recommendation: Buy with the determination to throw away money when you buy something.

1 comment
Jaedan K

Simplehuman I contacted your company for more than two weeks, but no one answered. Your service is messed up and I'm still trying to fix the dispenser. My soap dispenser is not working.

Lasasha Twh
map-marker Olathe, Kansas

Exceptional Customer Service!

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Wish all companies operated like Simple Human! Quick to trouble shoot problem.

Easy process to return product. Appreciate return label sent by email. Customer service representative was easy to talk to.

Not sure what else to say as phone call went very smoothly & my package is already in transit! Thank you very much much!!

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Colon Hvz
map-marker Cleburne, Texas

A dented product delivered and I cannot get anyone to help me and there’s no phone number. It’s been four days so far and nothing I’ve been calling and emailing and texting and Twitter. It’s ridiculou

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Simplehuman - A dented product delivered and I cannot get anyone to help me and there’s...
Simplehuman - A dented product delivered and I cannot get anyone to help me and... - Image 2
Simplehuman - A dented product delivered and I cannot get anyone to help me and... - Image 3
Simplehuman - A dented product delivered and I cannot get anyone to help me and... - Image 4

I need a product replacement. My product was delivered with the Dent in the box and a dent in the product. Ive sent emails and pictures.

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User's recommendation: Avoid

Anonymous
map-marker Naperville, Illinois

Problem with item

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Had a problem with my shower soap caddy, but Simple Human replaced the cartridges, and shipped them back to me in record timeawesome service, awesome company!

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Resolved
Doug D Ilu

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Verified Reviewer

Resolved: Terrible customer service and poor website layout.

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Updated by user Jul 30, 2024

Company fixed the issue and I have been provided with apology.

Original review Jul 23, 2024

I tried to resolve an issue with my credit card on file for an ongoing subscription for additional trash bags but couldn't locate payment options to determine what the problem was. The chat functionality was completely unhelpful, and no ability to speak to a human to resolve the issue. I will never buy another SimpleHuman product again.

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Cons:
  • Terrible customer service the chat function was unhelpful

Preferred solution: More than an unhelpful AI chat function to resolve a problem with an ongoing subscription for additional trash bags.

User's recommendation: Buy another brand!!!

Resolved
Diane W Khl

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Verified Reviewer
| map-marker Hopkinsville, Kentucky

Resolved: Product does not work

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I cannot speak to a person. They want you to pay for a 'maybe' solution to a defective product.

Then they make you join a 45 membership fee before you can even speak with anyone.

This is NOT CUSTOMER CARE. These products cost too much money to be treated like this.

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Izabella R Oin

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Verified Buyer
|

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Verified Reviewer

Customer Service

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Simplehuman - Customer Service
Simplehuman - Customer Service - Image 2
Simplehuman - Customer Service - Image 3
Updated by user Feb 08, 2024

I received a response in chat boot yesterday (07/02/2024), they are resending only one product from the order. Unfortunately, they didn't analyze my order correctly and saw that there were two products.

Now I'm trying to contact them again to receive a resend of the other product. I don't know how long it will take to put an end to this terrible customer service.

Original review Feb 05, 2024
My package was not delivered to my front door and I did not receive any calls from the delivery company. I was not at home, and they placed the package in the lobby, turns what that the package was stolen.

Tried to contact them and they passed the responsibility to Simplehuman .

I am trying to make contact with Simplehuman since January, 29, but I did not receive any answer in any canal (email, chat, message or call). I am really upset because it was an expensive order.
View full review
Loss:
$116
Pros:
  • Style
Cons:
  • Customer service is a big 0

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use their website to purchase anything.

1 comment
Izabella R Oin

Unfortunately, the support didn't analyze my order correctly and saw that there were two products. I received an order on Friday (09/02/2024) but this order just came with liners V. I still want that the liners H be resend by a good delivery company but I did not receive any return from SimpleHuman until now.

PAULA P Ydf

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Verified Reviewer

Soap dispenser stopped working

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I purchased a soap dispenser at the height of Covid for health reasons. The product stopped charging.

I contacted Simplehuman and was told it was out of warranty. While it is out of warranty, what product stops working when it is plugged into a wall?

Clearly, their products are inferior. I would certainly expect a soap dispenser that costs $70 to work!

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Loss:
$60
Pros:
  • Concept is good
Cons:
  • Does not work

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Melbourne, Victoria

Item hasn’t arrived

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Simplehuman - Item hasn’t arrived

I paid for the bin and waited over a month but havent received anything yet and after follow up with them they said they have sent it to me and the date they said was on Sunday which post did not deliver anything on that day and there is a security camera installed in front of the house which doesnt show anything has been delivered on that time or day. And they dont refund my money back too.

They dont care about the customer service and customer satisfaction at all. They are scammers

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User's recommendation: Don’t trust them and not paying anything online

Anonymous
map-marker San Diego, California

Failed product, unsupported.

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I ordered a soap dispenser, which a bit over a year has failed. It simply refuses to take a charge.

It is, in short, an expensive piece of crap.

When I reached out to customer service, they basically blew me off, asking me to send in a video of the product and a photograph of the serial number, which I did.

They then said in effect, Tough luck. They then had the gall to offer me 20% off and more of their crap.

Do not buy: crap products, crap service.

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User's recommendation: Unless you like to be treated like a garbage, stay away.

Barry H Plf

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Verified Reviewer

No customer support by phone, chat or email.

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I'm trying to buy a product on simplehuman. Signed up for the newsletter and text updates in order to get 15% discount.

I was supposed to get a text to confirm. Never received it. Tried chat, said it would be 3 minute wait, gave up after an hour.

Tried calling. The recording said they discontinued phone support to "serve our customers faster." Going to buy something else from AMAZON.

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Pros:
  • Good design
Cons:
  • Non existent customer service
Henry O Vrv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

I have a warranty issue and the phones are not being answered no matter what I push.

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Simplehuman - I have a warranty issue and the phones are not being answered no matter...
Simplehuman - I have a warranty issue and the phones are not being answered no... - Image 2
Simplehuman - I have a warranty issue and the phones are not being answered no... - Image 3
Simplehuman - I have a warranty issue and the phones are not being answered no... - Image 4

I went online to try to place the warranty issue and what the site says is not working, the serial number that is supposed to be on the dish rack I bought at Williams Sanoma is not there. Ive dealt with Simplehuman before COVID and they were great, today I cant get a human.

I submitted my information to their email address and it went as a text with their email address. Ive sent multiple text to the number they tell you for faster service and I havent heard anything in 2 days.

View full review
Loss:
$110
Pros:
  • Have good products
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don’t buy Simplehuman they say they have a warranty but they do not.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Newton, Alabama

Garbage Can

Simplehuman - Garbage Can
Simplehuman - Garbage Can - Image 2
Simplehuman - Garbage Can - Image 3

The finish is coming off on my trash can. Serial#A9061****. I have only used vinegar and water to clean it with.

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Resolved
Susan L Ivb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: You cannot get a fast response

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Simplehuman - You cannot get a fast response
Updated by user Apr 01, 2024

Company fixed the issue and I have been provided with apology. Contacted through email

Original review Mar 25, 2024

Order replacement parts over 2 weeks ago still havent received them.

This is ridiculous you cant even call and speak with someone.

View full review
Cons:
  • Not worth the money

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Chambersburg, Pennsylvania

NO Human!

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utterly ridiculous. ZERO humans, no answer to text, to emails, and no phone number.

shame I loved the trash can and auto soap dispenser but just can't get a HUMAN to answer a simple question.

here's an idea. pay someone to answer the d phone.

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