Simplehuman
Simplehuman Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simplehuman has 1.9 star rating based on 266 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Simplehuman to a friend or colleague.
- Rating Distribution
Pros: Great products, Handy when the products will work, Good product.
Cons: Poor customer service, Products unreliable, Customer service is horrible.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Simplehuman has 1.9 star rating based on 266 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Simplehuman to a friend or colleague.
- Rating Distribution
Pros: Great products, Handy when the products will work, Good product.
Cons: Poor customer service, Products unreliable, Customer service is horrible.50% of users think that Simplehuman should improve its Product/Service Quality.
56% of users say that they won't use Simplehuman in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do buy their products", "Great products great service", "Do not recommend", "BUYER BEWARE! Horrible Customer service. Do not answer the phone.", "Unless you like to be treated like a garbage, stay away.".
Most users ask Simplehuman for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Simplehuman Reviews
"Problem with item"
Had a problem with my shower soap caddy, but Simple Human replaced the cartridges, and shipped them back to me in record timeawesome service, awesome company!
"I purchased 2 of the soap dispensers from a “big box” store. One stopped working just after the warranty ran out. I moved the second dispenser into place and it stopped working soon after."
Then it stopped working. After extreme difficulty contacting the company, I was told they could not replace the items since the warranty was out of date. I...
Fort Lauderdale, Florida
I need the spray bottle to the paper towels holder.
I have asked and written my request for a replacement of the spray tube to the paper towel holder without any results .
Please let me know what is holding it up?
Item:KT1196. S/N L8413****
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Verified ReviewerAt this point I rate this company a minus TEN
Not one person to talk to, no help, and they wanted a credit card to continue. What kind of a business wants a credit card to talk to a person?
User's recommendation: Do buy their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot at all satisfied with the outcome.
I thought the company would stand behind the product. Asked to send a video and without a receipt I would probably get a 20%off coupon.
I am not buying another.Too expense to buy again. I do not have the receipt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchased 2 of the soap dispensers from a “big box” store. One stopped working just after the warranty ran out. I moved the second dispenser into place and it stopped working soon after.
Then it stopped working. After extreme difficulty contacting the company, I was told they could not replace the items since the warranty was out of date.
I complained and was told to return the broken dispensers for a new set at a discounted price. Now after half of the warranty period, they have both stopped working. I am not about to go through that process again and never want to have one of these dispensers in my home. This is simply to warn anyone contemplating a purchase of these dispensers, beware.
They seem set to fail and of course, just as the warranty expires. Buyer beware.
I do not have a proof of purchase other than what the big box store has with my account.
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with garbage candidates not functio ing
Ordered a new lid. Stepper not working.
Can you expedite so I can have a functioning bin? Thank you very much!
- Great products greatvl sercice
Preferred solution: Deliver product or service ordered
User's recommendation: Great products great service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot talk to a living person - never answer the phone
Ordered 3 items. Two items shipped separately from each other.
The main item was not shipped. I had to email to inquire about delivery. You can't get hold of anyone by phone. I was on hold for 20 minutes, then 30 minutes.
Customer service is terrible! Plus, I emailed the representative and she cancelled my product that I still wanted. Now, I'm trying to correct this and can't get hold of anyone. I have many Simplehuman products.
The mirrors are horrible, they last only for a while and there's no way to get new batteries, and they aren't cheap in price.
Considering the price, I guess I'll be taking my business to another company who cares about their customer base. Buyer, beware!
- Look of items
Preferred solution: My order reinstated that the rep cancelled out.
User's recommendation: BUYER BEWARE!! Horrible Customer service. Do not answer the phone.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My soap dispenser doesn't work!!
Company fixed the issue and I have been provided with apology.
I left a message on the customer service for two weeks and wrote in the chat window, but no one gave me a cool answer and only had a conversation with the robot that a return email would come. Why is customer service so messed up while selling such a good product?
Whats going on in your company? I bought three. Two work well, but one sensor pump only makes sound and doesn't work.
It's really stressful. The company here has a big problem.
- No customer service available
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Buy with the determination to throw away money when you buy something.
The lid of the can does not close slowly as its supposed to and the finish on the lid is coming off
i love your product but didn't expect to have any issue with it
i would like to know if you can help me with it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
Tried to get warranty info for simplehuman mirror thats not working. Couldnt access thru website or customer service.
This mirror is only 1 yr old. Why give a 5 yr warranty, if customer cant reach the company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExceptional Customer Service!
Wish all companies operated like Simple Human! Quick to trouble shoot problem.
Easy process to return product. Appreciate return label sent by email. Customer service representative was easy to talk to.
Not sure what else to say as phone call went very smoothly & my package is already in transit! Thank you very much much!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMirror quit working.
Just wont turn on or charge it was working fine the day before. I tried the power button, charging it but nothing.
A dented product delivered and I cannot get anyone to help me and there’s no phone number. It’s been four days so far and nothing I’ve been calling and emailing and texting and Twitter. It’s ridiculou
I need a product replacement. My product was delivered with the Dent in the box and a dent in the product. Ive sent emails and pictures.
User's recommendation: Avoid
Naperville, Illinois
Problem with item
Had a problem with my shower soap caddy, but Simple Human replaced the cartridges, and shipped them back to me in record timeawesome service, awesome company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Terrible customer service and poor website layout.
Company fixed the issue and I have been provided with apology.
I tried to resolve an issue with my credit card on file for an ongoing subscription for additional trash bags but couldn't locate payment options to determine what the problem was. The chat functionality was completely unhelpful, and no ability to speak to a human to resolve the issue. I will never buy another SimpleHuman product again.
- Terrible customer service the chat function was unhelpful
Preferred solution: More than an unhelpful AI chat function to resolve a problem with an ongoing subscription for additional trash bags.
User's recommendation: Buy another brand!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
They only resend one product of my order, I still trying to receive the other product, but the costumer service is really slow.
They only resend one product of my order, I still trying to receive the other product, but the costumer service is really slow.
They only resend one product of my order, I still trying to receive the other product, but the costumer service is really slow.
I received a response in chat boot yesterday (07/02/2024), they are resending only one product from the order. Unfortunately, they didn't analyze my order correctly and saw that there were two products.
Now I'm trying to contact them again to receive a resend of the other product. I don't know how long it will take to put an end to this terrible customer service.
Tried to contact them and they passed the responsibility to Simplehuman .
I am trying to make contact with Simplehuman since January, 29, but I did not receive any answer in any canal (email, chat, message or call). I am really upset because it was an expensive order.
- Style
- Customer service is a big 0
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use their website to purchase anything.
Unfortunately, the support didn't analyze my order correctly and saw that there were two products. I received an order on Friday (09/02/2024) but this order just came with liners V. I still want that the liners H be resend by a good delivery company but I did not receive any return from SimpleHuman until now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Product does not work
I cannot speak to a person. They want you to pay for a 'maybe' solution to a defective product.
Then they make you join a 45 membership fee before you can even speak with anyone.
This is NOT CUSTOMER CARE. These products cost too much money to be treated like this.
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Simplehuman I contacted your company for more than two weeks, but no one answered. Your service is messed up and I'm still trying to fix the dispenser. My soap dispenser is not working.