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Contact Simplehuman Customer Service

Simplehuman Phone Numbers and Emails

Toll-Free Number:

  • (877) 988-7770
Call customer service
Send Message

Customer Service:

  • (424) 360-2828
    For Text

Simplehuman Emails:

Business Customer Service
Business Sales
International/Business Sales
Customer Service
Media
Press Inquiries
security@simplehuman.com
Security
sales@simplehuman.com
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Simplehuman Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Simplehuman Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email

  • The best phone number to call Simplehuman is 8779887770. 81% of consumers used this number to address their issues and concerns. Meanwhile, 31% of users reported contacting a real person successfully by dialing the phone number 4243602828.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Simplehuman may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Simplehuman?

Most Popular Number:

(877) 988-7770
Total calls: 1 181 Issues resolved: 15 Last call: Nov 5, 2025

The direct phone number for Simplehuman customer service is not publicly disclosed. However, they offer a convenient text message support service for assistance. You can contact Simplehuman by sending a text message to 1-424-360-2828. Text message support is available Monday through Friday between 8 AM and 5 PM PT.

This allows you to reach out to their team and receive prompt help with any questions or issues you may have. You can also reach out to Simplehuman customer service via its online chat support on its website, available during the same hours.

You also have the option to contact Simplehuman customer service through their live chat feature, available on their website. To access Simplehuman customer support chat functionality and engage in real-time conversation, head to Simplehuman website and navigate to the “Contact Us” section - there you will find the chat option. Click on it to open a chat window where you can type your queries or concerns.

This method offers a convenient way to connect with a Simplehuman customer service representative and receive prompt assistance. Whether you need product information or assistance with an order, the chat option allows you to interact directly with a knowledgeable representative who can address your specific needs.

The corporate address of Simplehuman is 19850 Magellan Drive, Torrance, CA 90502, United States. This address serves as the headquarters for Simplehuman, a renowned company specializing in innovative household products.

It’s important to know the corporate address if you have to make any official correspondence or need to have a written communication including feedback, complaint, or a formal enquiry. Also, it’s helpful if you have to return or exchange products back to the company’s corporate address.

PissedConsumer Club

Contact Information

Simplehuman Website:

Simplehuman Help Center:

Corporate Office Address:

simplehuman, LLC
19850 Magellan Dr.
Torrance, California 90502
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8:00am - 5:00pm (PST)

More contact details

Simplehuman Customer Service Reviews

1.5 / 5
Poor
See all 493 reviews
Essynce Mvr
Not at all satisfied with the outcome.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I thought the company would stand behind the product. Asked to send a video and without a receipt I would probably get a 20%off coupon.

I am not buying another.Too expense to buy again. I do not have the receipt.

Rylea Una
The lid of the can does not close slowly as its supposed to and the finish on the lid is coming off

i love your product but didn't expect to have any issue with it
i would like to know if you can help me with it

Bernardina Vgv
Warranty

Tried to get warranty info for simplehuman mirror thats not working. Couldnt access thru website or customer service.

This mirror is only 1 yr old. Why give a 5 yr warranty, if customer cant reach the company.

Pat C Rkd
Cannot talk to a living person - never answer the phone
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Ordered 3 items. Two items shipped separately from each other.

The main item was not shipped. I had to email to inquire about delivery. You can't get hold of anyone by phone. I was on hold for 20 minutes, then 30 minutes.

Customer service is terrible! Plus, I emailed the representative and she cancelled my product that I still wanted. Now, I'm trying to correct this and can't get hold of anyone. I have many Simplehuman products.

The mirrors are horrible, they last only for a while and there's no way to get new batteries, and they aren't cheap in price.

Considering the price, I guess I'll be taking my business to another company who cares about their customer base. Buyer, beware!

How Good is Simplehuman's Customer Service?

Bradie Ywh
Bradie Ywh
Feels Disappointed | Sep 28, 2024

HAVE SOMEONE CALL ME 201320****

Read full quote
Diane W Khl
Diane W Khl
Feels Disappointed | Jul 05, 2024

CRAP!!!!!

Read full quote
Reg Puh
Reg Puh
Feels Disappointed | Mar 16, 2024

Not good at all. Still have not been in contact with anyone!

Read full quote
Shonia S Ngs
Shonia S Ngs
Feels Disappointed | Dec 20, 2023

No response today sent message this morning

Read full quote
Louvina Xby
Louvina Xby
Feels Disappointed | Nov 03, 2023

I haven't been able to talk personally with anyone from simplehuman. Even their chat room is computerized. I have a special problem with one of their cans that the recommended repair does not correct the problem. So I need to talk to someone.

Read full quote
Patricia K Jlv
Patricia K Jlv
Feels Disappointed | Oct 10, 2023

Waiting to hear from a representative. Sent in numerous communications by text. Please contact as soon as possible.
Patricia King
(843) 338-****
psking27@***.com

Read full quote

Summary of Simplehuman Customer Service Calls

3.4K TOTAL
CALLS
02:37 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Simplehuman?

Product/ Service Question:

  • “My trashcan not working”
  • “I own a Simplehuma mirror and it’s not working anymore please help”
  • “Trash can not working”

Request for Information Question:

  • “Have a question about the charging port on the simple human make up mirror.”
  • “Need help”
  • “Need assistance”

Shipping and Delivery Question:

  • “Delivery date for my order”
  • “I have not received my order.”
  • “I have emailed with proof of purchase and serial number but have not received anything regarding difficulty registering trash can or receiving malfunctioning scent pod.”

Return/ Replace Question:

  • “Return issues”
  • “To correct an order”
  • “Return”

Payments and Charges Question:

  • “Issue with mirror not charging or lighting up”
  • “Sensor mirror not lighting up even though it is charged and after I have followed instructions to reset it. Only red light lights up when I use the sensor.”
  • “Mirror not recharging”

Activation/ Cancellation Question:

  • “Cancel subsription”
  • “Need to cancel an order”
  • “Cancel a refund request”

Staff Question:

  • “Malfunction with soap dispenser Have spoken on chat with customer service but would like to connect with a human”
  • “Customer Service”
  • “Coustomer service”

Refund Question:

  • “Refund”
  • “Refund I don'”
  • “Refund to my credit card”

Account Question:

  • “Can't place my order due to zip code”
  • “Account info change”
  • “New member 10 %”

Website/ Application Question:

  • “Can't register my new trash can on your site. Very frustrating!”
  • “I was not in any way disappointed in the company. Not sure how your website came up”
  • “Website not working”

Cards Question:

  • “Trouble entering credit card Don't want to use ApplePay or PayPal”

Other Question:

  • “I need the spray bottle to the paper towels holder.”
  • “Trash can lid won’t open with foot pedal”
  • “Troubleshooting issues with lighted mirrors”

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