Simplehuman
Reviews and Complaints

My sensor mirror stopped lighting up after 10 months of a 5 year warranty. After going through numerous emails to prove it was defective, I was offered a refurbished replacement.

This is not acceptable. I tried multiple times to establish a chat but no one ever started one, just wrote we will be with you in a few moments. I was informed by email that they no longer talk on the phone. Im pretty sure that the emails are all artificial intelligence since they use coined phrases,and dont answer all your questions.

They finally said I could send the mirror to a different address, they would try and fix it, and if not would send me a refurbished one. I have tried to get them to agree to send a new one if they cant fix mine but now I get zero return emails.

What has happened to Simplehuman? The customer service used to be so good!

My husband bought the sensor/talking trashcan, liners, & deodorizers for me for Christmas. We decided to return because where we had to put the can was in a high traffic area and the can was much smaller than we thought it would be.

The lid kept opening and closing when someone walked by. Upon returning everything, we put the 2 boxes of liners and one package of deodorizers inside the can so there would only be one box to return. The box the trashcan was returned in, which also contained the liners & deodorizers, was secure. And, as instructed by Simplehuman, the box included the sheet of paper, showing what was being returned, when delivered to FedX.

They said they received the trashcan but not the liners & deodorizers and would only credit us for $227.00 instead of full amount of $275.00. The CS Rep kept saying when they receive the other items they will credit us for them. I ask them, did they understand the items were inside the trashcan? I told her if you received the can back, you should have received the other items too.

She said the warehouse said they didn't receive the liners or deodorizers back. I told her I feel like that's impossible, because we put them inside the trashcan. If you received the trashcan back you should have received the liners and deodorizers back too. They still would not credit us the full amount.

Maybe someone else took them out.

But I can't image who would have opened a $200.00+ trashcan that was in a taped box filled with cardboard to protect the can and remove the trashcan liners and deodorizers only. Oh well, such is life!

I ordered an item over the weekend and when I got the confirmation email, I realized that it was the wrong color item. I had ordered white they decided I wanted chrome.

I then contacted them informing them of the problem so that they would not send the wrong item which I would then have to return. The email I got back was from a BOT who couldn't handle the problem and of course today I received the wrong item. I tried to contact this company which has no phone service and offers you texting or chat. Texting was completely useless.

It was answered by a computer that told me to return the item and the chat service never once answered me.

In the end I am returning the items and will never buy from this company again. A company that offers no customer service and makes you do all the work.